Privacy Policy

Privacy Policy
Effective Date: 10-1-2025
Version: 1.0

1. Introduction
Asteroid IT (“we”, “us”, “our”) is committed to protecting the privacy and security of our clients and their contact persons (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our provision of managed IT services, communications (including ticket updates, service notifications, etc.), and other interactions with you.

By engaging our services and providing us with your personal information (such as name, email address, phone number), you agree to the practices described in this policy.

2. What information we collect
We may collect the following categories of personal information:

  • Contact information: name, job title, company name, email address, phone number, mailing address.
  • Client service information: ticket identifiers, service request descriptions, status updates, communication logs.
  • Technical information: IP address, device type, browser type (when using our web portal or email links), usage timing.
  • Optional: any other information you voluntarily provide (for example in support requests or correspondence).

3. How we use your information
We use the personal information we collect for the following purposes:

  • To provide our services: respond to your service requests, manage your tickets, send ticket updates and status notifications.
  • To communicate with you: send you information about your service, company-announcements that may be relevant, changes to our terms or this policy, marketing/promotional communications if you have opted in.
  • To improve our service: analyze usage, troubleshoot issues, enhance our offerings.
  • For compliance, legal, regulatory and audit purposes (for our sectors like healthcare providers or DoD contractors).
  • To send billing and invoicing information (if applicable).

4. Communications and updates
When you become a client or contact of Asteroid IT, we may send you communications and ticket-status updates by email, phone or SMS (if you provide a mobile number and opt in to texts). You have the right to opt out of non-service communications (such as marketing emails) at any time by using the unsubscribe link or contacting us directly. However, you should understand that opting out of service-related communications may hinder our ability to effectively support you.

5. Disclosure of information
We may disclose your personal information in the following ways:

  • To our service providers, partners and subcontractors who assist us in delivering our services (for example ticketing system supplier, email platform provider) under contractual obligations of confidentiality and only as needed.
  • To comply with legal obligations, respond to lawful requests by public authorities (including for national security or law-enforcement), or protect our legal rights.
  • In the event of a merger, acquisition, sale, restructuring, or bankruptcy of Asteroid IT, information may be transferred as part of the business assets (subject to obligations of confidentiality).

6. Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymize it.

7. Your rights
Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to correct or update inaccurate or incomplete information.
  • The right to request deletion of your personal information (subject to service or legal obligations).
  • The right to withdraw your consent to communications (for those communications that are consent-based).
  • The right to object to or restrict certain processing of your information.
    If you wish to exercise these rights, please contact us using the contact details below. We will respond as required by applicable law.

8. Security
We implement reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Given the sectors we serve (such as healthcare, DoD), we maintain heightened security practices as part of our managed IT and compliance framework.

9. Transfers and international data
If we transfer your personal information outside your jurisdiction (for example if a service provider is located in another country), we will ensure appropriate safeguards are in place.

10. Children’s privacy
Our services are intended for business-to-business use and not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the most recent revision. We will notify you of material changes (e.g., via email or prominent notice on our website). Your continued use of our services after such changes means you accept the updated policy.

12. Contact us
If you have questions, concerns or requests regarding this Privacy Policy or our data practices, you may contact:
Asteroid IT
480-937-7021
[email protected]

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