Detailed Explanation of Our 30-Day Satisfaction Guarantee
Introduction
At Asteroid IT, we strive to deliver unparalleled IT support services that not only meet but exceed your expectations. Our 30-Day Satisfaction Guarantee is a reflection of our commitment to your business’s success and our confidence in the value of our services.
How Our Guarantee Works
- Eligibility: Our guarantee applies to all monthly service fees associated with our IT support services. It is designed to give you peace of mind during the initial phase of our partnership and throughout our ongoing relationship.
- Exclusions: While we aim to be as inclusive as possible with our guarantee, it does not cover the costs incurred for tools, supplies, and third-party services that are utilized specifically for your IT infrastructure. These are often external costs that we pay on your behalf to provide you with a comprehensive service package.
- Requesting a Refund:
- If, at any point during a month of service, you find yourself unsatisfied with our services, you are eligible to request a refund of that month’s service fee.
- To qualify for a refund, you must submit your request within the same calendar month in which the service was provided. This is to ensure that any issues are addressed promptly and to confirm the timeframe of the dissatisfaction.
- Requests can be made through our customer service team, available via email, phone, or your client portal. Please provide a brief explanation of your dissatisfaction to help us understand your concerns and improve our services.
- Processing Your Refund:
- Upon receiving your refund request, our team will review it to ensure it meets the eligibility criteria. We may reach out to you for additional information or clarification.
- Once approved, the refund will be processed, and you will receive the refund of the applicable month’s service fee within 30 business days. The exact timing will depend on your bank’s policies.
- Refunds will be issued to the original payment method used for the service fee. Or provided via check at our discretion.
- Continuous Improvement:
- Feedback is crucial to us. Alongside your refund request, we encourage you to provide feedback on how we can improve. While not mandatory, this helps us to enhance our services and prevent future dissatisfaction.
Terms and Conditions:
- Our 30-Day Satisfaction Guarantee is subject to change, but any changes will not affect a refund request you have already submitted.
- This guarantee is part of our commitment to ensuring a high level of customer satisfaction and does not affect your statutory rights.
Conclusion
Your trust in our IT support services is paramount. Our 30-Day Satisfaction Guarantee is here to ensure that you feel secure and valued as a part of the Asteroid IT family. For any questions regarding this guarantee or to submit a refund request, please contact our customer service team.